Posts Tagged ‘Get Rural’

What can we learn from Hazelton, ND?

February 17th, 2010

“Did you hear the story on the radio about Hazelton, ND?” 

Those were the first words Lindsey shared with me yesterday morning as we hopped into a car before heading out on our day trek across South Dakota yesterday.  I hadn’t, so Lindsey explained. 

A family had moved from Miami, FL to Hazeton, ND (pop. 240) four years ago to take advantage of an incentive package for new residents.  Two housing lots and $20,000 were given to this family of four to move to the ND community.  The family started a business (which has since closed) and moved into a new house, excited by the opportunity to move from a crime laden, urban neighborhood.

Now four years later, they are ready to move back.  Not because of the much maligned North Dakota winter; but because they felt the community had given them the cold shoulder.  Michael Tristani, the father in the family, is quoted in the article saying, “It hasn’t been easy. No one really wants new people here.”  (source:  James MacPherson, “Small-town life fails to live up,” Associated Press via Yahoo News, Feb. 15, 2010)

Hearing Lindsey describe this story almost caused me to turn around and skip the meeting we were driving to.  Needless to say, she didn’t let me, and I was finally able to read the story this morning and learned that it’s being discussed all over the blogosphere. (see links at the bottom) .

Rather than focus on the details of situation, I’d like to offer some thoughts about what I think rural communities can learn from the story.  As I write, however, I want to be clear that I am not passing judgment on either the Hazelton community or the Tristani family.  None of us, as outsiders, will ever know the complete story. 

What can we learn from Hazelton?

1) Don’t assume that newcomers will know how to live in your small town. That concept crossed my radar a couple years ago in a book titled Get Urban. (I wrote extensively about it here.) The book’s author, an urban enthusiast, developed his thesis around the concept that many people who move to urban, downtown environments don’t recognize the nuances of life in the city. Their mental models are so tightly fashioned around living in suburbia that they think they have to drive out to suburbs to buy their groceries at Walmart, rather than stopping off at the local grocery while walking home from work. My guess is that we’ve all seen numerous more serious examples of this play out in our rural communities. But what have we done to help these newcomers?

2) Develop a “hosting concept” as a part of your community’s marketing plan. I touched on this over a year ago when I wrote a post titled “What if Starbuck’s marketed like a rural community?” A fun, insightful video embedded in the post pokes fun at how churches welcome new members. The point being, Starbucks wouldn’t be in business if its marketing strategy didn’t include efforts to “welcome” new customers; so why should churches expect anything different? I’d contend the same principle applies to rural communities; why spend money advertising your community if you don’t have a strategy to make people want to stay? At the Rural Learning Center, we’ve been developing a more robust “hosting concept,” which I’ll describe sometime in the near future.

3) Accept the mantra “The customer is always right.” I think communities who develop programs like this must be prepared to treat it like a business. The town is the product, the community is the owner, and the new resident is the customer. If the customer is upset, figure out why and do something to fix it - because the customer is always right. At the same time, most business owners will tell you that sometimes the customer may not be worth the headaches they create, and you have to find a way to let them go.

4) It’s about the relationship. For a long time, I was conflicted over the concept of offering incentives to people moving to rural communities. On one hand it feels like the strategy of offering incentives to businesses to move small, rural communities; maybe they come, but will they stay? On the other hand I appreciate the moxie of a small town who is willing to try to do something about their future. What I’ve come to believe is that the decision about offering incentives to recruit businesses and recruit people is a community-by-community decision. There’s no universal right or wrong. The chance of the initiative succeeding, however, is probably dependent on the ability of residents to build a relationship with the newcomers. Incentives may open the door, but the bonds of friendship are lasting.

5) What about the people who don’t receive incentives? This case is drawing a lot of attention, but my question is, “has your community been paying serious attention to the people who already live in your community?” My point is, try to make sure that everyone is satisfied. If you gain two new residents, but lose four current residents, you are destined to fail. Pay attention to the people who are living in your community now, and when someone leaves, have a conversation with them about why. And try to dig in deep–often the first response will not be the real reason.

There are a lot of stereotypes being thrown around in this story that worry me.  That might be worth discussing later.

Stereotypes aside, however, the story provides a good lesson for all rural communities.  If we want to grow our population, we have to get serious about how we interact with newcomers.  Hazelton is probably no better or worse than other rural communities, and there’s definitely more to the story than was reported.  They just made the headlines today.  Hopefully, your community is doing something to make sure it doesn’t make the news tomorrow — at least not in this way.

 

Other article related to this story

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Do you “get” rural?

April 7th, 2009

Many of my high school and college friends who have moved away from South Dakota don’t “get” why I love South Dakota, let alone why I love rural South Dakota.  This became painfully obvious recently as several “why would you still live there” comments appeared on the Facebook pages of friends in my network. 

Most of the comments were made in fun, and came in response to our complaints from resident South Dakotans concerning recent late spring snow storms.  As I reflect on the comments, however, I can’t help but think these out-of-state friends really don’t understand what those of us who live in South Dakota love about this place.   In a way, it saddens me, but then again, what’s a guy going to do to change their minds?

Taking a proactive approach, the Kansas Sampler Foundation created a blog “to help people understand or ‘get’ rural Kansas.”  It introduces readers to people and places around rural Kansas, providing a glimpse into the daily life of the state’s rural residents. 

It is hard to imagine that we need a blog to help people understand what’s special about rural places.  On the other hand, what a great way to share stories that never make the cut via traditional media outlets. 

Discovering the blog also caused me to wonder if other efforts like that of the Kansas Sampler Foundation blog exist.  If you are aware of any, please share.

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Posted in Rural | Comments (6)